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F.A.Q.
Q. How are the photographs taken of my products?
  • Contact us
  • Send your products or check to see if we can make a pickup
  • We then take the photographs
  • You can preview a low resolution photograph, or we can send you a low resolution proof, or contact sheet.
  • You approve the pictures
  • Payment: We accept Paypal, or checks for repeated customers. Final payment must be made after review of proof and prior to delivery of final pictures
  • Return of your products - Products will be returned in their original shipping boxes COD to your address. Any required insurance will be billed to customer.
Q. How do I get the photographs?
We will send you an email with instructions and a link where you can download your pictures. For small orders, we can also email you the pictures. For orders over 10 pictures, we will also create one or more CDs, and will mail it to you .
Q. Photography license, copyrights, and use
After full payment, you can use your photographs as you wish, for your advertising or other use. Note that you are not licensed to resell the photographs in any of the online, or other, services that sell stock photography.
Q. What size products?
We usually take pictures that can fit in a 20 x 20 x 20 box.
Q. What file format do you deliver the photographs in?

Our standard files are in JPEG format, with a 300 dpi resolution, files are also delivered for web use with a resolution of 72 dpi. We can also provide you, at an extra cost, the files in the following formats: RAW / PSD / TIFF

Q. How large can I print the photographs?

Our standard pictures are for web site use. The picture we deliver in High definition can be printed without problem up to 10 x 11 inches.

Q. I need photographs on backgrounds other than the white or black

You will need to contact us to discuss the background to be used. We will determine at this time if this, incur or not an extra in the prices.

Q. How long does the process take?

We usually can make your pictures 3 to 5 business days after we receive your products. We also offer faster service at the rate indicated inn out pricing page.

Q. Can we ask for a specific size for our photos?

Our original photos are xxx x xxx inches . Your photos can be resized to fit your needs. This may have an additional cost. Please contact us for a quote.

Q. How do I get my products back?

We will return your products in the same packaging you used when you sent them to us. We will return them via UPS, COD. Any required insurance will be billed to customer.

Q. What types of payment do you accept?

For new customers we accept payment via Paypal. Paypal accepts any of the major credit cards. For returning customers we accept payment by check. Note that full payment must be done before we send the final digital files.

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